Last updated: 19 May 2026
BargainBox respects your privacy and is committed to protecting the personal information that you share with us when you visit our website, contact us, place an order, create an account, make a payment, communicate with us, or use any of our online services. This Privacy Policy explains how we collect, use, store, share, and protect personal information in relation to our website and our business as a South African e-commerce and pawn-shop retailer.
For the purposes of this Privacy Policy, “BargainBox”, “we”, “us”, and “our” refer to BargainBox, located at 23 Thabo Mbeki Street, Polokwane, South Africa, 0699. You can contact us by telephone on 015 295 7376, by WhatsApp on 063 705 6145, or by email at bargainbox23@gmail.com.
1. Personal information we collect
We collect only the personal information that is reasonably necessary to operate our website, process orders, communicate with customers, provide support, comply with legal obligations, and protect our business and customers. Depending on how you interact with us, this information may include your name, surname, email address, phone number, WhatsApp number, billing and delivery address, order details, payment confirmation details, account login information, correspondence with us, and technical website information such as your IP address, device information, browser type, pages visited, and cookies.
We may also process information relating to purchases, returns, refunds, repairs, product enquiries, quotations, lay-by or pawn-related enquiries where applicable, and customer service requests. Where payment is made through a third-party payment provider or bank system, we do not intentionally store full card details on our website unless a payment-service provider securely enables this functionality.
2. How we collect personal information
We collect personal information directly from you when you complete forms on our website, place an order, create or use an account, contact us by phone, email, WhatsApp, social media, or in-store, subscribe to communications, or otherwise provide your information to us. We may also receive limited information from service providers that help us operate our website, process payments, deliver orders, prevent fraud, analyse website performance, or provide customer support.
Our website may use cookies and similar technologies to help the website function properly, remember cart and account activity, understand website usage, improve our services, and support security. You may disable cookies in your browser settings, but some website features may not work correctly if cookies are disabled.
3. Why we use personal information
We use personal information for legitimate business, contractual, legal, and customer-service purposes. These purposes include processing and fulfilling orders, confirming payments, arranging collection or delivery, communicating about products and orders, responding to enquiries, managing customer accounts, maintaining business records, preventing fraud or misuse of the website, improving our website and services, complying with legal obligations, and sending marketing communications where permitted by law or where you have agreed to receive them.
Where we send marketing communications, we will provide a reasonable way for you to opt out. You may also contact us at any time if you no longer wish to receive promotional communication from us.
4. Sharing personal information
We do not sell your personal information. We may share personal information only where reasonably necessary with service providers and partners who assist us with website hosting, WooCommerce functionality, payment processing, order fulfilment, courier or delivery services, IT support, accounting, legal compliance, fraud prevention, customer support, or marketing services. We may also disclose personal information where required or permitted by law, court order, regulator, law-enforcement authority, or another lawful process.
When we use third-party service providers, we expect them to handle personal information securely and only for the purposes for which the information was provided.
5. Security and retention
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These steps may include access controls, secure systems, password protection, payment-security measures, and limiting access to personal information to people who need it for business purposes.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.
6. Your privacy rights
Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access to your personal information, ask us to correct or update inaccurate information, object to certain processing, request deletion where lawful and reasonable, withdraw consent where processing is based on consent, and opt out of direct marketing. To exercise these rights, please contact us using the details above. We may need to verify your identity before responding to a request.
If you believe your personal information has been processed unlawfully, you may contact us first so that we can try to resolve the concern. You may also have the right to complain to the Information Regulator of South Africa.
7. Children’s privacy
Our website and services are intended for customers who are legally able to transact. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by law.
8. Links to other websites
Our website may include links to third-party websites, social media platforms, payment providers, delivery providers, or external services. We are not responsible for the privacy practices, security, or content of those third-party websites. You should review their privacy notices before providing personal information to them.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means that you accept the updated Privacy Policy.
10. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at bargainbox23@gmail.com, call 015 295 7376, WhatsApp 063 705 6145, or visit us at 23 Thabo Mbeki Street, Polokwane, South Africa, 0699.